
Universitas Gadjah Mada (UGM) has again reaffirmed its commitment to professional and responsible human resource management. This time, appreciation came from government health insurance (BPJS Kesehatan), which awarded UGM the title of Compliant and Cooperative Institution on Aug. 5, 2025.
This recognition serves as concrete proof that UGM not only focuses on academic development but is also fully committed to providing social security protection for all its employees.
Behind this achievement lies the systematic and collaborative work of various units within UGM, including the Directorate of Human Resources (DSDM), which plays a key role in managing BPJS Kesehatan membership.
Daily technical tasks, ranging from data collection to resolving field issues, are managed through an efficient and well-coordinated system.
This process relies not only on digital systems but also on active communication between units.
Assigning a person in charge (PIC) for each division is key to ensuring smooth employee data management.
“The PIC for BPJS Kesehatan is Tri Gunawan, who oversees processes from data collection, monthly regular procedures, to resolving issues when there are technical problems in the field,” explained Eko Yulianto, Head of the Human Resource Subdirectorate, on Thursday, Aug. 7, 2025.
Yulianto stated that the appreciation given by BPJS Kesehatan to UGM was not a coincidence but was the result of consistent efforts and collective awareness in building a well-ordered administrative ecosystem.
Every procedure, from premium payment to periodic reporting, is managed in a structured and timely manner.
In addition, synergy between work units and BPJS Kesehatan administrators in the directorate serves as a crucial pillar in fostering a culture of compliance with national regulations.
“We always maintain regular coordination with the unit administrators and make premium payments on time to BPJS,” he said.
The compliance aspect is also evident in the meticulous administration and punctuality in fulfilling BPJS data requests.
Each year, UGM undergoes audit and inspection processes by BPJS, with all required information well-prepared.
Accuracy and consistency in reporting are among the reasons UGM is regarded as a cooperative institution.
“Every piece of data required by BPJS is always provided properly,” added Gunawan, one of the HR administrators at DSDM.
In UGM’s operational system, each work unit has its own PIC responsible for managing employee data related to BPJS Kesehatan.
DSDM then acts as the coordination hub to compile and manage data comprehensively before submitting it to BPJS Kesehatan.
This enables the administrative process to run more efficiently and with minimal errors.
“From the unit data, we process the administration and submit it collectively to BPJS,” explained Yulianto.
However, even with an ideal management system, challenges remain, particularly in maintaining accuracy and updating dynamic data.
Any change in employment status or income requires prompt adjustments to avoid problems when employees access BPJS Kesehatan services.
This process demands continuous and well-maintained cross-unit cooperation.
“The challenge lies in coordinating between units and updating data whenever there are salary changes that affect premium amounts,” he explained.
It is not uncommon for employees to face difficulties in using BPJS services due to inactive membership status.
To address this, the management team continues to develop monitoring and rapid response systems to ensure quick handling of any cases.
Response speed is a key indicator in maintaining the quality of HR services at UGM.
“For example, if an employee requires health services but their membership status has issues, we must handle it immediately so that services can still be accessed,” he continued.
The collective premium system applied at UGM also provides significant benefits for employees, particularly in terms of core family coverage and cost efficiency.
With calculations based on salary and allowances, UGM can offer a more comprehensive protection scheme compared to independent participants.
This approach is a tangible form of safeguarding the welfare of the academic community.
“For independent participants, the fee is calculated per individual, whereas at UGM, one payment covers the core family,” said Gunawan.
On the other hand, administrative challenges also arise in updating employees’ family data, which often involves external agencies such as the Population and Civil Registration Office (Dukcapil).
Delays or data discrepancies often become obstacles that must be quickly resolved to prevent disruptions in BPJS services.
This requires a proactive approach from the management team in updating and verifying data.
“For instance, if an employee recently got married but their record is not yet registered at Dukcapil, we must help resolve this first so that the data can be entered into the BPJS system,” Gunawan added.
To maintain effective communication, the Human Resource Subdirectorate has created coordination groups between units through digital platforms such as WhatsApp.
These groups serve as the main channel for sharing updates, resolving technical problems, and responding to urgent cases.
Additionally, direct communication via phone or online meetings is conducted if situations require immediate handling.
“The WhatsApp group is our main medium for sharing updates, and for certain cases, we directly contact the PIC or employee,” explained Head Yulianto.
Some cases require swift handling as they directly affect access to health services, especially outside working hours.
UGM has prepared emergency service mechanisms to ensure employees can receive support whenever needed.
This reflects UGM’s seriousness in safeguarding the health rights of its academic community.
“For example, when there is a change in a child’s data,” he said.
The award received by UGM serves as a stepping stone to continually improve services and enhance employee satisfaction.
This achievement is not only a recognition of past performance but also a motivator for better service in the future.
Inclusive and responsive service is the next development goal.
“Service must continue to improve because this concerns the rights of all employees; even outside working hours, we must be ready,” said Yulianto.
As an educational institution, UGM is expected to play a strategic role in promoting compliance with national health insurance more broadly, both through exemplary administrative practices and academic contributions.
“With this achievement, as an educational institution, UGM can be a role model in implementing social health insurance, particularly BPJS,” added Yulianto.
Tri Gunawan expressed similar sentiments, emphasizing the importance of setting an example for other institutions while strengthening collaboration with BPJS.
UGM aims not only to be a beneficiary but also an active partner in disseminating information and educating about social security.
This role is considered crucial to ensure that all employees in the education sector receive proper protection.
“We want to set a good example and hope BPJS continues to provide the latest information that we can share with all employees,” he said.
As the only state university in the Special Region of Yogyakarta to receive this award from BPJS, UGM reinforces its position as a pioneer in social rights-based employee management.
This achievement demonstrates that educational institutions can match or even surpass large corporations in administrative compliance.
“In the education sector, we are the only institution recognized by BPJS Kesehatan in Yogyakarta, and this motivates us to keep improving BPJS Kesehatan services,” Yulianto stated.
Concluding the interview, Yulianto expressed hope that this award will not only be a symbol but also a reminder of the importance of service improvement.
UGM hopes that BPJS Kesehatan will also continue to refine its systems and open wider access to information for its participants.
Collaboration between institutions and social security providers must be maintained to truly benefit employee welfare.
“We hope BPJS Kesehatan services become simpler, more responsive, and easily accessible to all employees, especially at UGM,” he concluded.
Author: Triya Andriyani
Post-editor: Lintang Andwyna
Photographs: Tri Gunawan