As a public institution, Universitas Gadjah Mada (UGM) remains steadfast in its commitment to delivering top-notch services to the community, spanning information dissemination, consultation avenues, and collaborative initiatives in education, research, and community engagement.
UGM currently upholds 25 Public Service Standards (SPP) as of March 2024 to fortify the framework of quality service protocols.
“We possess 25 SPPs that necessitate review and refinement in their execution to gauge their efficacy and ascertain if adjustments are warranted,” asserted Dr. Andi Sandi, the Secretary of Universitas Gadjah Mada, in a press release dispatched to journalists on Monday (Mar. 18), following the successful convening of the Public Consultation Forum (FKP) titled Monitoring and Evaluation of UGM’s Public Service Standards 2024, conducted online on Mar. 14 and 15.
In elucidating the essence of this FKP, Andi emphasized their goal to assimilate public aspirations and directly glean testimonials concerning various services within UGM. Grounded in this invaluable feedback, they will fine-tune SPP protocols via a decree issued by UGM’s Rector.
“This FKP epitomizes an in-depth evaluation and introspection into our services. It transcends mere compliance with legal mandates; fundamentally, it delves into how we cater to our students, faculty peers, administrative personnel, and the broader public,” elucidated Dr. Andi Sandi.
During the engaging discussions and interactive Q&A sessions, Krisbiakto Cahyo Adi, Vice President of CSR BCA, lauded UGM’s innovative, collaborative services. He underscored that cooperation agreements need not commence from scratch, such as by submitting a memorandum of understanding.
“I concur; if cooperation is already underway, the submission process need not reset entirely from scratch,” affirmed Adi.
Denny Sulistyanta, a Guidance and Counseling Teacher from SMA Muhammadiyah 1 Yogyakarta, commended UGM’s streamlined approach to disseminating new student admissions via Google Forms, significantly easing the school’s administrative burdens.
However, he highlighted challenges stemming from delayed speaker confirmations, hindering effective dissemination to parents before scheduled events.
“The necessity to create posters and dispatch invitations with confirmed speaker names to parents poses logistical challenges when confirmations arrive close to event dates,” lamented Sulistyanta.
In mentoring and development services for SMEs, Juni Noor Hastuti, a skilled dried flower craftsman utilizing corn husks, expressed heartfelt gratitude for UGM’s comprehensive guidance.
“We have received extensive mentoring, participated in training sessions, and benefited from ongoing business monitoring. Our products are set for export to France next month. In terms of service, I am confident it aligns perfectly,” beamed the craftsperson from Matahari Craft.
From insights gleaned during the enlightening two-day FKP event, it was discerned that two SPPs are no longer operational: the graduate employability program service provided by the Alumni Office and the accreditation certificate legalization request service provided by the Quality Assurance and Global Reputation Unit.
Conversely, four new SPPs were proposed, encompassing information services via the UGM contact center, KKN preparation consultation, KKN implementation consultation, and KKN reporting consultation.
Author: Gusti Grehenson