Dr. Sardjito General Hospital in Yogyakarta has become one of excellent hospitals in Indonesia. Along with dozens of other hospitals and through Joint Commision International (JCI) certificate, the Dr. Sardjito General Hospital has been selected and directed toward an international standard hospital. The goal is expected to be implemented by the end of 2012 or April 2013 at the latest.
Thus was said by Director General for Health Efforts in Health Ministry, Dr. Supriyantoro, Sp.P. MARS, at the celebration of the 30th anniversary of the Hospital on Wednesday (8/2). “We hope by year 2015 five international hospitals would have been established across Indonesia,” he said at the Training Building of the Dr. Sardjito General Hospital.
As to the JCI certification, said Supriyantoro, JCI is the oldest certification agency that is most adhered to, its assessments are much required by Dr. Sardjito and other hospitals. Besides, accreditation through quality hospitals adopts output and outcome standards. “It is expected that hospitals will apply the safe care standard and good management and by 1 January the national accreditation has changed from national to international standard,” he explained.
There are four stages to become international hospital, from basic, middle, main up to premium. To get to the premium level there are many things to cover, particularly related to customer care. “Customer care is the main prerequisite. The World Bank states that Indonesian health funds spent abroad reached dozens of trillions,” Supriyantoro said.
He said that people have bigger trust to have their their health treated overseas due to their service, communication and commitment. As a matter of fact, in terms of medical devices, Indonesia is not left behind. “The key is service and communication because our technology and devices are not much different. We can compete with foreign hospitals, so we should maintain customer care. With such services, people will prefer our hospitals,” he described.
Director of Dr. Sardjito General Hospital, Prof. Dr. Budi Mulyono, SpPK(K), MM, appreciated that in its 30th anniversary, the Dr Sardjito hospital has become one of seven Indonesian hospitals appointed by Ministry of Health’s Director General to implement service quality of international standard hospitals, among others by implementing clinical indicator at each SMF and 6 dimensions indicator consisting of Clinical Effectiveness, Efficiency, Staff Orientation, Responsive Governance, Safety and Patient Centeredness. “The Dr Sardjito Hospital also upgraded quality system and mind-set of staff performance to have more systematic, efficient and effective governance,” Budi Mulyono said.
Quality improvement is also conducted through management system improvement through various approaches, including Evidence Based Medicine (EBM), Patient Safety which is run by “Kepas Merak” team (Patient Safety & Clinical Risk Management), Problem Solving for Better Hospital, and Acreditation for 16 services in addition to ISO 9001:2008. “Alhamdullilah, until this year Sardjito Hospital has been able to maintain the accreditation for 16 services for the third time, and ISO 9001:2008 certified,” he added.
At the anniversary of the Hospital, a tripartite agreement was signed between Academic Hospital (RSA) UGM, Dr. Sardjito General Hospital and Health Ministry. The signing was done by Prof. Dr. Budi Mulyono, SpPK(K), MM, Director of Dr. Sardjito Hospital, Director of RSA UGM, Prof. dr. Arif Faisal, Sp.Rad(K)., Ph.D and Director General of Health Ministry, Dr. Supriyantoro, Sp.P. MARS, and witnessed by Senior Vice Rector for Academic, Research and Community Service, Prof. Dr. Retno Sunarminingsih, M.Sc., Apt.